Legal
Refund Policy
Last updated: April 16, 2026
We want you to be satisfied with the Guide. Our policy is simple and fair — we'll work with you if you have an issue.
14-Day Free Trial
All Pro and Team plans include a 14-day free trial. Your card is not charged during the trial period. You may cancel at any time during the trial with no charge whatsoever.
To cancel during your trial: go to /account → Manage Subscription → Cancel in the Stripe portal.
Monthly Subscriptions
- Monthly subscriptions are billed at the start of each billing cycle.
- We do not provide refunds for the current billing month.
- When you cancel a monthly subscription, you retain access through the end of the current billing period. You will not be charged again.
- To cancel: /account → Manage Subscription → Cancel.
Annual Subscriptions
- Annual subscriptions are billed upfront for the full year.
- Within the first 30 days: If you are not satisfied, contact us at jay@revuitysys.com and we will issue a prorated refund for the unused portion of your subscription.
- After 30 days: Annual subscriptions are generally non-refundable, but we review each case individually (see Goodwill Refunds below).
Goodwill Refunds
We handle refund requests on a case-by-case basis with a focus on being fair. If you have a situation not covered above — a technical issue that prevented you from using the Service, a billing error, or another legitimate reason — contact us at jay@revuitysys.com and we will do our best to make it right.
We do not issue refunds for:
- Change of mind after 30 days on an annual plan
- Accounts terminated for Terms of Service violations
- Partial use of features
How to Request a Refund
- Email jay@revuitysys.com with subject line “Refund Request.”
- Include your account email address and the reason for your request.
- We will respond within 3 business days.
- Approved refunds are processed via Stripe and typically appear in 5–10 business days.
How to Cancel
Cancel anytime through the Stripe billing portal:
- Go to /account
- Click “Manage Billing”
- In the Stripe portal, select “Cancel subscription”
Your access continues until the end of your current billing period. You can resubscribe at any time.
Contact
Billing or refund questions: jay@revuitysys.com
We aim to respond within 1 business day.